Customer questions & answers
1. —Question:My address is ×××, how long will it take to deliver to my home? Do I need to pay additional shipping and customs duties?
—Answer:If your address is in an EU country, we can ship to you from the Spanish warehouse. It only takes 7 days to be delivered. Free shipping and no tariffs.If your address is the US/Canada, we can ship to you from the US warehouse. It only takes 7-14 days to be delivered. Canada needs to pay additional tariffs, and we will reduce the declared amount for you to reduce tariffs. Free shipping in the United States, no tariffs.
If your address is in another country, please contact our customer service. We will reply you as soon as possible.
2.—Question: What is the maximum speed and maximum distance of this scooter?
—Answer: The maximum speed of this scooter is 75KM/H, and the maximum distance is 60KM.
3.—Question: What type of scooters’ tires are?
—Answer: The tires of this scooter are 10-inch off road tires. If you want street tires, please feel free to contact our customer service.
4.—Question: Can scooters be speed limited?
—Answer: Yes, this scooter can be limited to speed below 25KM/H
5.—Question: How about the scooter’s warranty?
—Answer: We will provide every buyer with a one-year warranty. During this period, as long as your scooter is damaged, we will reissue new parts for free and help you fix it.If you have other questions, please contact our customer service. We will reply you as soon as possible.
6.—Question: If I want to replace the parts of the scooter, where can I get it?
—Answer: We are the manufacturer of this scooter, and we can provide most of the parts. We will send you a link, you just need to click to buy.
7.—Question: It often rains in my city. Is the scooter waterproof? Can we use it on rainy days? —Answer: Our scooters have a waterproof rating of IP54, which is waterproof and can be used normally in rainy days. But it is recommended not to use it frequently in rainy days, because it will reduce the battery life of the scooter.
8. —Question: Does the scooter have a CE certificate?
—Answer: Yes, this scooter has CE certificate. And it will be sent to you with the scooter.
EU 7 DAYS DELIVERY
Free shipping and no tax
Compliant and safe scooter
25KM/H SPEED LIMIT FUNCTION
Many countries have policies on scooters, and the speed cannot exceed 25KM/H.
If you have this policy in your local area, please rest assured, as long as you enable this speed limit function, you can use the scooter with confidence.
If your country does not have this policy, you do not need to enable this feature.
2000W DUAL MOTOR,75KM/H MAX SPEED
Very fast and powerful
48/52V 20AH BATTERY,60KM LONG DISTANCE
18650 cells lithium battery
45° CLIMBING ANGLE
IP54 WATERPROOF LEVEL
Even if it is rainy, you can use the scooter normally.
Ensure your safety during night riding
150KG MAX LOAD
No need to worry about your weight crushing the scooter
Learn more about our X700 electric scooter